FAQs

FAQS

Frequently Asked Questions

What Services do you Offer?

Stitched INK specializes in both screen printing, embroidery services and Direct to Garment printing (DTG). Whether you need custom apparel for your business, event, or personal use, we’ve got you covered.

What Type of garments can you customize?

We can customize a wide range of garments, including t-shirts, polo shirts, hoodies, hats, jackets, and more. Just let us know your preferences, and we’ll work with you to find the perfect options.

What is the minimum quantity for screen-printing or embroidery?

Our minimum order quantity varies depending on the complexity of the design and the type of garment. However, we strive to accommodate both small and large orders. Contact us to discuss your specific needs.

Can you assist with Design Creation?

Absolutely! Stitched INK’s team of experienced designers can assist you in creating custom designs tailored to your requirements. Whether you have a rough idea or need full design services, we’re here to bring your vision to life.

What file formats do you accept for artwork?

We accept a variety of file formats, including .ai, .eps, .pdf, .svg, .jpeg, and .png. If you’re unsure about the compatibility of your file, feel free to reach out to us, and we’ll be happy to assist you.

How can I place an order with Stitched Ink?

Placing an order with us is easy! You can submit a request through our website or contact us directly via phone or email. Our friendly team will work with you every step of the way to ensure your order is fulfilled to your satisfaction.

How Long does it take to complete an order?

Turnaround time depends on the size and complexity of your order, as well as our current workload. We strive to complete orders as efficiently as possible without compromising quality. Contact us for an estimated timeline for your specific project.

Do you offer rush service?

Yes, we understand that some projects require a quick turnaround. We offer rush services for an additional fee, depending on our current production schedule and the urgency of your order. Please let us know your deadline, and we’ll do our best to accommodate your needs.

Do you ship orders?

Yes, we offer shipping services for orders to locations within the United States. Shipping fees may vary depending on the size and weight of your order, as well as your location. We can provide you with a shipping quote upon request.

What forms of payment do you accept?

We accept various forms of payment, including credit/debit cards, PayPal, and bank transfers. Payment terms may vary depending on the nature of your order. Contact us for more information regarding payment options.

What is your return or exchange policy?

Stitched INK takes great pride in the quality of our work, and we strive to ensure your satisfaction with every order. If you encounter any issues with your order, please contact us immediately to discuss potential solutions. Our goal is to address any concerns promptly and provide you with the best possible outcome.

How does stitched Ink benefit adults with IDD?

By working with us, adults with IDD gain meaningful employment, develop valuable vocational skills, build confidence, and become integral members of our team. We provide a supportive and inclusive environment where everyone can thrive.

How can I support stitched ink's mission?

There are several ways you can support our mission. You can place orders for our products and services, spread the word about STITCHED INK to your network, or even consider donating to support the Arc Allegany-Steuben programs and initiatives!